frequently asked Questions

Welcome to Canapa's FAQ page. Here you will find answers to the most frequently asked questions about our natural cosmetics products and the online shopping experience. If your question is not answered, do not hesitate to contact us.

delivery and shipping

  • When will I receive my order? The delivery time depends on your location, the goods selected and the shipping method. For more information about delivery times, please contact us by email.
  • Can I track my order? Yes, you will receive a tracking number via email once your order has shipped.


  • Are your natural cosmetic products also suitable for sensitive skin? Yes, our range of natural cosmetic products has been carefully selected and is suitable for all skin types, including sensitive skin. You can find detailed information in the product description.
  • Where do the cosmetic ingredients come from? The ingredients come from certified and sustainable sources, guaranteed by the company Verdesativa. Further information on the ingredients can be found at the end of the respective product page.

customer service

  • How can I get in touch with you? You can contact us by email or via the contact form on our website, or by phone during our service hours (see Contact for more information. We aim to respond to your inquiry within 24 hours.


  • What payment options are available? We accept various payment options including credit card, PayPal and bank transfer. For more information, see the bottom right corner of the home page.

data protection

  • How is my personal information protected? We take the protection of your personal data very seriously. For more information about our privacy policy, visit our privacy page.